Kitchen rods

SHIPPING COSTS AND DELIVERY TIMES

Products are delivered to the address provided by the buyer in the order form, and only to the geographic destinations specified in the delivery methods.

All products are shipped in perfect condition. The customer must notify the logistics company (or the carrier) of any signs of impact (holes, crushing marks, etc.) on the package, and, when appropriate, reject the package. An identical product will be sent at no charge.

The exchange of a product declared, thereafter, damaged during transportation, without any reservation issued upon receiving the package, cannot be taken into account.

Orders placed before 1:00 p.m. will be shipped the same day and delivered the next business day.

As with any shipment, delays or loss of products may occur. In such cases, the logistics company will be contacted to initiate an investigation. Every effort will be made, for as long as necessary, to locate the package. If applicable, the merchant will be reimbursed by the logistics company, and a new identical package will be delivered at no cost.

On our part, we decline any responsibility for delivery times caused by the logistics company, especially in the event of product loss, weather conditions, or strikes.

RETURNS

The withdrawal period granted by law to the Customer in the case of the purchase of goods is fourteen days. Nerthus grants thirty (15) business days from the date of receipt of your order, NERTHUS offers a return period of 15 days from the receipt of the product. During this period, the Customer may return, at their own expense, without any penalty, the Product(s) that do not meet their expectations.

In this case, the Customer may choose between a refund of the amount paid, in exchange for the return of the Product(s), and the exchange of the Product(s) ordered. It is understood that the returned Product(s), at the expense of the Customer, must be in good condition; as they were delivered by NERTHUS.

Only the prices of the purchased Product(s) will be considered, provided that the products are returned complete in their original packaging and in a condition similar to their original state. No returns will be accepted if you have not contacted our services by email and obtained a return number. Any package sent without a return number (DMA - Return Merchandise Authorization) will be rejected. In the absence of this agreement, NERTHUS will reject the receipt of any product with an incomplete return or without an RMA number. In any case, the costs and risks of returns are borne by the customer.

Returns will be made to the ADDRESS OF NERTHUS - The right of return cannot be exercised for: - Items returned incomplete, deteriorated, damaged, or dirty by the customer will not be disappointed, or the refund price reduced. Once the package is received by our services, the refund will be made.